Frequently Asked Questions (FAQ)

Q1: How can I place an order? A: You can place an order through our website by adding your desired products to the cart and following the checkout process. We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

Q2: What payment methods do you accept? A: We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways as listed at checkout.

Q3: How long will it take to receive my order? A: Shipping times vary based on your location and the shipping method chosen at checkout. Standard shipping typically takes 5-7 business days within the US. International shipping times may vary.

Q4: Can I track my order? A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

Q5: What is your return policy? A: We offer a 30-day return policy for products in their original condition and packaging. To initiate a return, contact our customer service for a return authorization. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error by CEKO LLC.

Q6: Do your products come with a warranty? A: Yes, our products come with a limited warranty covering defects in material and workmanship under normal use. Warranty details are provided with each product and can be found on our website.

Q7: What should I do if I receive a defective product? A: If you receive a defective product, please contact our customer service team immediately. We will provide instructions for returning the product and offer a repair, replacement, or refund.

Q8: Can I change or cancel my order? A: Orders can be changed or canceled within a short window after placement. Please contact our customer service team as soon as possible to make changes or cancel your order.

Q9: Do you offer international shipping? A: Yes, we offer international shipping to select countries. Shipping costs and times vary based on the destination. Please refer to our shipping policy for more details.

Q10: How can I contact customer service? A: You can reach our customer service team via email at support@cekohome.com or by calling our helpline at +1 (304) 801-3146. Our team is available Monday through Friday, 9 AM to 5 PM (EST).

For additional questions or more detailed information, please visit our website or contact our customer service team. Thank you for choosing CEKO LLC!