Payment
We aim to make the payment process on our website fast, convenient, and secure for every customer. Below you’ll find details of the available payment methods and how we protect your transactions.
Available Payment Methods
1. Credit and Debit Cards
We accept major credit and debit cards, including Visa, MasterCard, and Maestro. All card payments are processed securely and instantly.
2. Digital Wallets
You can also pay using Apple Pay or Google Pay for a faster checkout and enhanced security.
3. Bank Transfer
We accept direct bank transfers to our UK business account. Bank details will be provided by email after you place your order. Please allow 1–3 working days for the payment to be received.
To arrange payment via bank transfer, contact our support team through the contact form or by email.
VAT Included
All prices displayed on our website are inclusive of VAT. There are no hidden fees — the total amount you see at checkout is exactly what you will pay.
Payment Security
We take your data security seriously. All transactions are encrypted and processed through secure gateways that comply with PCI DSS and UK GDPR standards.
Refunds
If you return an item, your refund will be processed using the original payment method within 5–7 working days of the item being received at our warehouse.
Payment FAQs
Can I use gift cards or promo vouchers?
Yes, we accept our branded gift cards and promotional vouchers. Simply enter your voucher code during checkout.
What if my payment is declined?
If your payment fails, please double-check your card details and available balance.
Occasionally, your bank may require confirmation to approve the payment for security reasons. This is to protect you as the cardholder.
Once confirmed, please try to complete the payment again.
If issues persist, feel free to contact our support team — we’re here to help.
Need Help?
If you have any questions about payment, feel free to reach out to us at support@cekohome.com — we’ll be happy to assist.
